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Why Your Law Firm Needs a 24/7 Answering Service

When it comes to legal services, availability is a major key to success. If a client can’t get a hold of someone at your law firm at the most convenient time for them to talk, they’ll likely call someone else. There are several ways to solve this problem, but many attorneys are choosing to hire a live answering service. Clutch.co reports that VoiceNation has become the top receptionist service for businesses in the United States. There are many reasons why this company is quickly becoming an industry favorite.

Constant Availability

The American Bar Association advises that prospective clients are more likely to choose your law firm if a real person answers the phone rather than a voice messaging service. While you may already have a receptionist working at the front desk during the day, you likely don’t have someone available to answer calls on the weekends or at night. This can lead potential clients to choose a different attorney and cost you cases. With VoiceNation, you’ll be able to relax knowing there is always someone available to take the call when you’re busy. Because calls can be transferred to you if necessary, you’ll also be able to take care of any pressing issues before they become big problems and assure your clients that you will be able to help them at any time.

Lower Cost

Hiring a live answering service is much more cost efficient than paying an in-house receptionist to take calls 24/7. With a range of competitive packages to choose from, you’ll be able to select the options that best meet your needs and pay for only that. The profits gained from a single client can be enough to pay for several months of service. VoiceNation will also cover holidays at no extra charge so you and your employees can enjoy your time off without the worry of leaving your clients without help. Another financial benefit is that you and your employees will not have to waste valuable time performing tasks your receptionist service can do for you.

Professional Service

When you use VoiceNation, you can rest assured your law firm’s calls will be handled with professional service and attentiveness. Our team is highly trained and managed to be sure you never have to worry about the quality of your client interactions. You don’t have to wonder how well your receptionist is handling the phones; we do it for you.

You don’t have to wonder how well your receptionist is handling the phones; we do it for you.

Customizable Options

No two lawyers are alike, and the professionals at VoiceNation understand you will likely want things done a certain way. To provide the most personalized service, receptionists will forward calls to you exactly as you want them. Information from messages can be emailed to prevent untimely interruptions, giving you complete control over your interactions with the company.

In addition to customizing the answering service options, you can also choose to enlist VoiceNation’s help in scheduling appointments. Having all services in one spot frees up in-house help to complete other tasks and eliminates worries about overbooking.

Specialized Legal Help

With a rapidly expanding legal client base, VoiceNation has created a dedicated division to service the needs of any size of law firm, from a large practice with multiple lawyers to a solo practitioner. This answering team has a broader knowledge of the terms and situations that are specific to legal clients. This enables your receptionist service to more specifically help clients and establish a capable image for your company.

For professional answering services 24 hours a day, seven days a week, 365 days a year, many lawyers are turning to VoiceNation. By using skilled receptionists to take calls, schedule appointments and forward necessary information, you’ll be able to use the service to help your clients and grow your business quickly and efficiently. Give us a call or test us out with our 7-day Free Trial trial today.